Frequently Asked Questions

from tenant’s.

If you have an issue with the property please let us know.
Firstly, have you seen our suggested how to videos to see if you can fix it yourself?

If you can’t, you need to complete our Issue Reporting form. We are unable to take any repair issues over the phone, so please complete the Issue Reporting form and either the office or a contractor will get in touch.

If you don’t have any hot water, check if the boiler is turned off? Is the boiler starting up when you run the hot water tap? Is there gas to the property? Has the pilot light gone out? These are a few things to check. If you can not resolve this please complete our Issue Reporting form.

We will always give a minimum of 24 hours notice prior to entering a property. The exception to this is if it is an emergency and access is required immediately. No notice will be given.

After you have left the property and returned the keys to us we will visit the property for a post tenancy inspection. During the post tenancy inspection we will compare the initial inventory and condition of the property with its current state. Wear and tear are common in properties so we will of course take this in to account. 

After you have left the property and returned the keys to us we will visit the property for a post tenancy inspection. During the post tenancy inspection we will compare the initial inventory and condition of the property with its current state. Wear and tear are common in properties so we will of course take this in to account. 

We will aim to process a deposits return, minus any deductions within 10 working days. If you are a residential tenant, your deposit is returned via the DPS which protects your deposit and you can liaise with the DPS directly. If you are a commercial tenant we hold your deposit and you can contact us via our general contact form to discuss any issues.

Here is our accounts page with information on how to access your online account My Account.

All rents need to be paid to:

NEWTONS ESTATE:
Account number: 26181649
Sort code: 01-01-42

If you are locked out between 9:00 – 17:00 Mon – Fri contact us as soon as possible and we can arrange a key to be collected from our Bury office. Out of these hours we are unable to offer an immediate response but work closely with a 24-hour lock smith who can help you get back into the property. See Our Team page to find their contact details. Please note there is a charge for this service.

If you think you will not be able to pay your rent in full you should let us know as soon as possible. Use our contact page to submit a general enquiry and let us know. If any rent goes unpaid or is consistently late you may be charged a fee for late payment.

We have a range of charitable organisations that help the wider communities which we love! If you want more information about any of the organisations complete this form here and we will get back in touch with all the information you need.