We are changing the way you can report issues for your home or HQ. You will need to report all issues via ‘your account’ by 2021. Use this form to report non-emergency issues with the property (only). Here are the forms for reporting an emergency or to make changes to your tenancy. We aim to respond to any issues within 48-hours. You can also report issues through your ‘account’ page if you have been invited to set up an online account. See My Account for more info.

Form to report an issue with a property

"*" indicates required fields

Tenancy Address*
Please describe the issue in as much detail as possible - what, where, when and who. More detail here will help fix the issues quicker
Add dimensions here For example the appliance, size of the affected area etc
Please provide the make, model, serial number and other information relating to the fault
Drop files here or
Max. file size: 128 MB, Max. files: 3.
    We only work with trusted workmen who will respect your property. It is sometimes quicker if we are able to enter the property on a more flexible basis. We will confirm any non-emergency visit 24-hours before.
    This field is for validation purposes and should be left unchanged.

    Problem reported?

    Once you’ve reported your issue you can track the status below. Leave it approx 48 hours for your order to be updated.

    Keep in the know

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