FAQs

Here is a selection of frequently asked questions which might be able to help you with your query. We also have a great resources section, recommended contractors and suggested how to videos.

HOW DO I REPORT REPAIRS?

If you have an issue with the property please let us know.

Firstly, have you seen our suggested how to videos to see if you can fix it yourself?

If you can’t, you need to complete our Issue Reporting form. We are unable to take any repair issues over the phone, so please complete the Issue Reporting form and either the office or a contractor will get in touch.

WHERE DO I PAY THE RENT TO?

All rents need to be paid to:

NEWTONS ESTATE

Account number: 26181649

Sort code: 01-01-42

I HAVE NO HOT WATER

If you don’t have any hot water, check if the boiler is turned off? Is the boiler starting up when you run the hot water tap? Is there gas to the property? Has the pilot light gone out? These are a few things to check. If you can not resolve this please complete our Issue Reporting form.

I AM LOCKED OUT, WHAT CAN I DO?

If you are locked out between 9:00 – 17:00 Mon – Fri contact us as soon as possible and we can arrange a key to be collected from our Bury office. Out of these hours we are unable to offer an immediate response but work closely with a 24-hour lock smith who can help you get back into the property. See Our Team page to find their contact details. Please note there is a charge for this service.

CAN THE LANDLORD OR CONTRACTOR ENTER MY PROPERTY?

We will always give a minimum of 24 hours notice prior to entering a property. The exception to this is if it is an emergency and access is required immediately. No notice will be given.

WHAT IF I AM LATE PAYING MY RENT?

If you think you will not be able to pay your rent in full you should let us know as soon as possible. Use our contact page to submit a general enquiry and let us know. If any rent goes unpaid or is consistently late you may be charged a fee for late payment.

WHEN WILL MY DEPOSIT BE REPAID?

After you have left the property and returned the keys to us we will visit the property for a post tenancy inspection. During the post tenancy inspection we will compare the initial inventory and condition of the property with its current state. Wear and tear are common in properties so we will of course take this in to account. 

We will aim to process a deposits return, minus any deductions within 10 working days. If you are a residential tenant, your deposit is returned via the DPS which protects your deposit and you can liaise with the DPS directly. If you are a commercial tenant we hold your deposit and you can contact us via our general contact form to discuss any issues. 

HOW DO I GET INVOLVED IN ONE OF THE ORGANISATIONS YOU SUPPORT?

We have a range of charitable organisations that help the wider communities which we love! If you want more information about any of the organisations complete this form here and we will get back in touch with all the information you need.

HOW DO I ACCESS MY ONLINE ACCOUNT?

Here is our accounts page with information on how to access your online account My Account

Kieron | KHES

I moved in November 2018 and was immediately impressed with the commitment to cooperation and co-working. The links to other business and the community that Newtons have created have certainly helped us grow as a business.

Roger | There Be Giants

Before I even signed, it was clear that Matthew and the team we going to be a great fit for us, their willingness to do what it took to make a space which was right for us.

Russell | Property Owner

I've had my property with Newtons for over a year now and they are dedicated to making it work. Like with any property there have been some issues but the team have made it work.

Ryan | Property Owner

KEEP IN THE KNOW

We do more than houses and offices! We help build business and residential communities throughout Greater Manchester and Lacashire that can help one another grow. Keep up to date with what we have going on and how you can get involved.